Receive 10% off $250+ order (code: SALE10)   or   15% off $350+ order (code: SALE15)
Coupon code not valid on shipping, sales tax, rentals, or on items that start with "AF-" or "PMP-". Offer subject to change without prior notice.

Our warehouse and local pickups are available by appointment only.

Tonight we're gonna do something different, something special, something this store has never seen before!
-Emmy (Mannequin, 1987 film)
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Order Policy

Pricing

Ways to Order

Method of Payment

Shipping

Returns, Damages, and Undeliverable Packages


Pricing

  • All prices are in United States Dollar (USD).
  • All orders are F.O.B. Los Angeles County, California, USA.
  • Unfortunately we are not able to hold or reserve inventory for unpaid items.
  • Custom orders are subject to a minimum deposit of 30%-50% of the order transaction.
  • Orders shipped to or picked up within California are subject to CA sales tax. Customers with a valid California Reseller's Permit can send in a copy along with a completed CA Resale Certificate to have CA sales tax waived from their order.
  • Prices and availability are subject to change without prior notice.

 Ways to Order

  1. Order securely online on our website, DisplayImporter.com.
  2. Email your order to us at sales@displayimporter.com (NEVER email credit card information as email is not secure. Instead we will send you an online payment link to complete your purchase.)
  3. Local Pickup Customers: Make an appointment to visit our warehouse in South El Monte, CA. Current hours and directions are posted here.

Method of Payment

  • Credit/Debit Card 
  • Cash (available for local pickups only)

Shipping

  • Shipping rates are based on the size and weight of the box and where its going to. Real time carrier rates will be provided at checkout and are based on items in the cart and the shipping address entered.
  • We may use a comparable or better shipping method if it helps expedite your order out. Please let us know if USPS or FedEx/UPS cannot deliver to your address.
  • For non-continental US destinations (AK, HI, PR, APO/FPO, and US Territories), we are able to ship most small and medium sized items through the post office for best shipping rate. However some items, like mannequins, are too big and will exceed the maximum size allowed by USPS. 
  • For international destinations, unless otherwise stated, please note that the shipping rate provided does not include any customs clearance fees, duties, or tax. This will be administered by the country of import. For FedEx shipments going to Canada, we will collect all customs fees in advance and will remit on your behalf.
  • Most items ship within 1-3 business days of order placement, excluding weekends and holidays. Some items have extra handling time. Please contact us if you have a time sensitive order that requires special handling. For transit times noted, the ship out date does not count as first day. With Ground shipping, in addition to handling time, please allow 1-3 business days transit time for West Coast, 3-4 business days for Midwest/South, and 4-6 business days for East Coast. Non-continental 48 states and international destinations may take longer.
  • EXPEDITED ORDERS will be shipped same business day if order is received by 10am PST. For orders received after 10am PST, it will be shipped same business day if time permitting or by the following business day.  For transit times noted, the ship out date does not count as first day. Please contact us if you have a time sensitive order that needs special handling.
  • If your order contains BACKORDERED ITEMS, then we'll wait for those items to be back in stock first before your order is processed in full. This is so we can keep your shipping rate as low as possible by shipping all items in your order together. We're unable to partially ship out in-stock items first as the shipping fee collected at checkout does not cover shipping multiple partial boxes. The only exception is if there are items that already ship 1 per box (eg: full body mannequins or dress forms), those items can be shipped out first.
  • Some items may become out of stock after an order has been submitted. These items will be excluded from your order or partially included in your order. You will not be charged for out of stock items.
  • For large quantity or bulk orders, we may be able to ship by LTL freight for a lesser shipping rate. We will contact you about this option and to arrange for delivery.
  • Estimated transit days shown are designated as Business Days, which are Monday through Friday, excluding holidays observed by the shipping carriers. FedEx Ground (business ground service) operates on a Monday through Friday schedule. FedEx Home Delivery (residential ground service) operates on a Monday through Saturday schedule in most cities. FedEx SmartPost packages are shipped to your local post office where USPS makes the final delivery to your door. Transit times are designed by the shipping carrier to have packages delivered by the noted number of days. Delivery times are not guaranteed. Weather, natural disasters and other uncontrollable events can interrupt the shipping carrier's schedule. Sometimes the availability of the items in your order may also change while we are processing your order.

Returns, Damages, and Undeliverable Packages

  • All returns, exchanges, and damages (except for items that start with the product ID "PMP") must be reported WITHIN 10 DAYS of delivery. Items that start with product ID "PMP" must be reported WITHIN 5 DAYS of delivery. Original shipping fees are not refundable. Customers are responsible for all return shipping.
  • UNAUTHORIZED RETURNS WILL BE REFUSED. You must email us first for a return authorization. Please include your order number and a list of items wished to be returned in the email. For returns, we will credit the items returned upon receipt and approval, less a restocking fee (stated below).
  • SHIPPED ORDERS: Restocking fee is 15% of the item when returned in brand new, undamaged, and unused condition. Items missing parts, original packaging material, or appears to have been used or damaged has a restocking fee of 25%-50% of the item value upon inspection of the item. All return packages must be handed to carrier within 5 business days of return request.
  • LOCAL PICK UP ORDERS: To keep our prices low and prevent abuse of our return policy, restocking fee for items picked up at our warehouse is 50% of the item when returned in brand new, undamaged, and unused condition. Please inspect all items before leaving our warehouse. Items missing parts, original packaging material, or appear to have been used or damaged do not qualify for returns or exchanges. Items can be returned within 10 days of purchase.
  • Unless otherwise stated, ALL USED ITEMS ARE SOLD AS-IS AND ARE FINAL SALE.
  • All our orders are shipped out with full insurance on the package. If your item arrived damaged, please email us your order number and pictures of the damaged item so we can file a damage claim with the carrier. For damage claims, items must be packaged back in the original box and packing material with the original shipping label in order for a claim to be processed and a damage call tag pickup to be scheduled at the original delivery location. If the customer has thrown out the original box, a damage call tag cannot be scheduled and the customer will be responsible for shipping the damaged item back to us for inspection. Once the damaged item is returned, a replacement item will be shipped out or a refund issued.
  • Orders will be shipped to the address provided. Please be sure to provide the complete address, including any business names, suite numbers, or apartment numbers. For undeliverable, insufficient as addressed, return to sender, or any other returned packages due to missing or incorrect address information, we will notify you that the package has been returned back to our warehouse. We can resend the package out again to the correct address (customer pays for reshipping) or refund the order total minus the original shipping fee.
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