Frequently Asked Questions
At DisplayImporter.com, we try to answer all of your questions promptly and accurately. You may also read our Order Policy, Conditions of Use, and Privacy Policy for more information. If there are any questions you have that are not listed below, please feel free to contact us.
Product Questions
Account Questions
Ordering Questions
Shipping Questions
Other Questions
Do you have a product catalog?
Sorry, we do not have any print catalogs other than our online catalog. As we add new items onto our website weekly, we feel that a print catalog will not reflect all the products that we have to offer. An online catalog also helps keep costs down compared to the expenses of a print catalog; a savings which we pass on to you by offering you low prices. You can visit our warehouse location or buy securely online.
Your prices are too good to believe! How can it be this low?
The reason DisplayImporter.com can keep the prices so low is because we have partnered with many oversea manufacturers and so are able to directly import our products into the States and sell them directly to businesses like yours. Because we are our own importer, the wholesale margin is removed and we can offer these products at the lowest possible prices. Secondly, we have a very effective service and management system. We offer you our online catalog instead of an expensive print catalog that goes out of date really quickly. We save expenses from having to print the catalog and therefore not requiring us to raise our prices for our products. Lastly, we maintain our operation overhead at the minimum level and work as a team as efficiently as possible.
How do your products come packaged?
For our jewelry displays, each is individually wrapped in its own protective plastic bag and/or boxed. For our mannequins, each is individually boxed and protected with foam fillings.
Are the pictures on your website the exact items I am ordering?
We strive to provide accurate images of all products sold on our website. Please refer to our product descriptions for further information on colors, sizes, and styles.
What's a Seller's Permit Number?
A Seller's Permit (or resale number) allows you to purchase goods for resale without paying tax. If you do not have a Seller's Permit and order from outside of California, then you are not subject to California's sales tax. However, if you are located within California and do not have a Seller's Permit, then you are subject to an 8.25% sales tax (Los Angeles County). If you do not have a Seller's Permit, you can still sign-up an account and make purchases from DisplayImporter.com. Please just enter "none" when signing up.
I've registered already but I can't login.
Your password for your account is case sensitive. Please type it in exactly the way you did when you registered. If you forgot your password, then you can use our Forgot Password page to create a new password. Also make sure that "cookies" are turned on in your web browser. Cookies are used to store your unique customer ID onto your computer. This ID is used only to store your login status for DisplayImporter.com and is in no way linked to any personally identifiable information while on our website. This ID keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance.
I've logined already but I still can't check-out.
You need to make sure the "cookies" in your web browser are turned on. Cookies are used to store your unique customer ID onto your computer. This ID is used only to store your login status for DisplayImporter.com and is in no way linked to any personally identifiable information while on our website. This ID keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance. You may also email or fax your order in to us.
I'm an overseas customer. How do I create an account?
We have a new international website that will allow easy access for our overseas customers. Please send us an with your country of business, and we will email you more information. All international orders will be shipped via United States Postal Service (USPS), unless otherwise specified by customer. USPS is the least expensive method to ship international, and will take 3-5 business days to enter your country's port. Once the package passes customs, it will be transferred to your local postal office for delivery. Packages are subject to custom duties, regulations, and delays specific to country of import. Please take note that large items such as mannequins and body forms cannot be shipped thru USPS. These items will be shipped by UPS Freight or by customer arranged shipping.
Is "Unit Price" the price for one piece or one case?
Unit Price is the price for one piece.
How do I purchase items?
You must first login or sign-up for an account at DisplayImporter.com. After you have done this, you can go over to the catalog to view our products and click on 'Order Now' to add any item to your shopping cart. At any time you can click on the 'Current Order' button at the top-right of any page to view your current order and to check-out.
Do you offer volume pricing?
Yes, we do offer discounts to volume orders. Please contact us to speak to a sales representative for more information.
How come my discounts don't show up when I check out?
Discounts will be applied after an order has been submitted. We review each order before it is sent to the warehouse to be packed, and will apply, if any, discounts and credits available for your order.
What are the shipping charges?
You only pay for the actual shipping amount that the shipping carrier charges us for. This will be determined by the shipping method of your choosing, and the weight, size, and destination of the package(s). Shipping will be added after the order has been packed and weighed. Once your payment is received, a confirmation email will be sent to you along with the shipping charges, order total, and tracking number(s). At time of checkout, after you have entered your shipping address, we provide you with an estimated shipping rate for your order. If the actual shipping rate greatly exceeds the esimated shipping rate, then our shipping department will contact you first to confirm the shipping rate before we have the order shipped out. Please remember to provide a daytime phone number where you can be reached in order to prevent further delays to your order.
Do you ship by pallet?
Yes, we do. We shop around with several logistics company to provide you with the best rate available.
Do you ship to my country?
For destinations within the continental United States, we will ship via UPS or FedEx. For HI, AK, all other US territories, and international destinations, we will ship via USPS Priority or Express (EMS). Restrictions, custom delays, and duty fees may apply to international shipping.
You don't have the items I want. Can I request items?
If we don't have the items you are looking for, then please with your request so that we can take it into consideration.
Is my personal information kept private?
We understand how important your privacy is to you. DisplayImporter.com is committed to keeping your personal information private. We will never sell or transfer any of your personal, business, or transaction records to any outside parties. Please read our Privacy Policy for more information on this matter.
Do you offer drop shipping?
Yes we do! Please contact us for further information about domestic drop shipping.
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